Privacy Policy

EVORA STORE TERMS AND CONDITIONS

Through these terms, the EVORA Store regulates the use of the services offered on the usoevora.com website, and sets out the general conditions applicable to the use of the products and services available. By accessing and/or registering on our site, you automatically accept our Terms and Conditions of Use. Please read the information below carefully, and if you have any questions, contact our customer service center via email at servicio@usoevora.com.

1. PRIVACY POLICY

As has been widely reported by the press, Law No. 13.709/18, better known as the General Data Protection Law (LGPD), is now in effect, establishing new rules for the processing of personal data by individuals and companies, both public and private. This includes limits on the collection, storage, use, and sharing of such information.

We inform our customers that their personal data and payment information are secure. We use a robust sales platform with strong market credibility, as well as the best payment intermediaries, to ensure the security of payment data.

We dedicate care and effort, together with our partners, to producing the best products, and we are equally committed to providing an easy and secure online shopping experience. The personal information stored on our site helps us better understand our customers' interests. Questions or suggestions regarding our privacy standards should be sent to servicio@usoevora.com.

1.1 YOUR PRIVACY

The EVORA Store collects, stores, and processes information in order to improve the shopping experience. This information also allows us to contact our customers to inform them about our products, services, and promotions. This Privacy Policy refers to the company EVORA through terms such as "site," "we," "us," or "our." Words such as "you," "your(s)," and similar expressions refer to our customers or users of our site. By visiting and using the site, you accept the conditions described below, which make up our Privacy Terms.

1.2 DATA COLLECTED

When placing an order, the customer provides their information to register with the EVORA Store. Our site requests data such as your name, email address, identification number, physical address, and credit card number. We emphasize that card details are entered on the site but are encrypted and processed by an affiliated financial institution. The EVORA Store will use this information to process and complete your order. Data such as name, address, email, and phone number may be stored even after the purchase has been completed. This allows us to send you messages related to your order, such as the order number or delivery confirmations, if necessary.

Registration is not required to browse the site; however, without providing certain information when requested, it will not be technically possible to access certain features of our site, including access to certain areas of the online store, completing an order, or accessing any other section exclusive to registered customers.

In addition to recording your purchases, we also record the products you have viewed. This information, together with other registration data, allows us to improve your experience as a customer and recommend products more accurately. We also use statistical analysis on the number of visitors and visits to improve our site, the products we sell, and the exclusive services we offer.

1.3 SOCIAL MEDIA

Our registered customers authorize contact through social media, with the option to unsubscribe at any time. When using Facebook, WhatsApp, Instagram, Telegram, or other social networks, we may use your identification data to optimize your experience with the EVORA Store. We comply with all terms, policies, and conditions of our partners to ensure the integrity of your data originating from these social networks.

1.4 STATISTICS

Digital browsing content is collected to monitor customer usage preferences on our site. Data such as server peaks, user browsing patterns, and number of visits per page, when analyzed, reveal where our customers come from and how they interact with us online. This type of information does not reveal who our visitor is personally or individually. It is also worth noting that, like most websites, our site may use pixel tags or other user-tracking technologies, without personally identifying users. This data, and similar data from other users, will be collected so that we can improve the products and services offered by the EVORA Store, as well as the overall customer experience while browsing our site.

1.5 TRANSFER OF INFORMATION TO THIRD PARTIES

The EVORA Store does not transfer, rent, or sell your email address or other registration data. We will not share your personal information with other companies. However, site statistics and related information are processed by technology service providers contracted by the EVORA Store. We do not share payment information with other companies, except with the payment institutions responsible for financial processing. Your name and address are shared with logistics companies and carriers responsible for delivering products to the addresses you select.

1.6 SECURITY

We have physical, electronic, and administrative security measures in place to protect payment data, as well as other personal information. These measures help us prevent fraud and unauthorized access to information, as well as maintain data integrity. In addition, we have an Internal Security Policy so that employees and associates of the EVORA Store do not have access to your personal information, ensuring that your data always remains secure.

1.7 CHANGES TO COMPANY POLICIES

The EVORA Store may modify its company policies in order to better serve its customers. Please check this Privacy Policy frequently to stay informed of any changes.

Important: No employee is authorized to contact you on behalf of the EVORA Store to request credit or debit card security details as part of an anti-fraud verification process. If you have any questions, please contact servicio@usoevora.com for assistance.

2. COMMUNICATION

By registering on the site, you agree to receive messages by email or other formats regarding promotions and updates from the site. If you no longer wish to receive these messages, you may request cancellation at any time by accessing the "My Account" page on the site. You may also unsubscribe by clicking the unsubscribe link included at the bottom of all our emails.

If you have any questions, please contact our team at servicio@usoevora.com.

3. COPYRIGHT

The entire site, along with its products, designs, layout, photos, texts, and other content, is the property of the EVORA Store.

It is strictly prohibited to:

Copy, distribute, or disclose any material from our site, products, and/or services by any means, except with express authorization;

Disclose spam, chain letters, or other forms of unsolicited and unauthorized email not approved by the EVORA Store;

Attempt to interfere with or compromise the integrity or security of any part of our online operations;

Commit fraud or conceal your identity;

Include the name "EVORA Store" in any material, domain name, or email address for any purpose without prior authorization from the EVORA Store team.

4. PRODUCT DESCRIPTIONS

Product descriptions available on the site are prepared as accurately and completely as possible. However, in the event of an error, if the product purchased does not match the description provided, we ask that you contact our team via email at servicio@usoevora.com.

You may return the product within up to 7 (seven) business days after receiving it, unused and in perfect condition, in accordance with our Exchange and Return Policy.

All products feature accurate images that allow you to get an idea of the size, dimension, or composition of their use. You can also read the product specifications and dimensions for more information.

Product images may vary in color depending on each user's monitor settings.

If you have any questions about the description or image of a product, please contact us.

The EVORA Store reserves the right to correct, at any time, errors in text, description, or photos of products.

5. PRICES AND STOCK

The EVORA Store works with limited stock products, so all promotions and announcements are subject to stock availability.

The information, prices, and discounts listed on this site are subject to change without prior notice.

The EVORA Store reserves the right to correct errors in the publication of product prices and is not obligated to sell the product at the price offered.

Our vouchers and discount coupons are not valid in the OUTLET category, nor are they cumulative — only one (1) coupon/voucher may be used per purchase.

The EVORA Store reserves the right, in certain cases, to allow only one coupon use per tax identification number.

When using a discount voucher or coupon, please make sure it has been applied to guarantee your discount or gift.

Adding a product to the "cart" does not guarantee its reservation. The product will only be reserved once the order is completed and approved by the card operator. Adding a product to the "cart" does not guarantee its price.

In the event of a price change, the price in effect at "checkout" will prevail.

6. PAYMENT METHODS

By registering on the usoevora.com site, you accept the prices and payment conditions, and acknowledge that they are subject to change. Payment may be made by credit card, debit card, or bank transfer (through the payment intermediary).

To pay by credit card, it is necessary to enter the card details on the site to complete the transaction (for details on personal data protection, please refer to our Privacy and Security Policy). All personal information is strictly confidential and will be used solely to complete your purchase.

If you have any questions about unauthorized or invalid charges, please contact our team via email at servicio@usoevora.com.